Privacy Policy

MEND MINING UG (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you visit our website www.mendmining.com or engage with our services.

1. Data We Collect

We may collect the following categories of personal data:

Contact Information: Name, email address, phone number, and company details when you contact us.
Transactional Data: Information about the products or services you purchase from us.
Technical Data: IP address, browser type, and website usage data collected through cookies and similar technologies.
Communication Data: Messages, inquiries, and feedback submitted through our website or email.

2. How We Use Your Data

We use your personal data for the following purposes:

To Provide Services: Processing orders, managing contracts, and delivering products.
Communication: Responding to inquiries, providing support, and sending updates.
Marketing: Sending newsletters and promotional materials (with your consent).
Compliance: Fulfilling legal obligations and enforcing our terms and conditions.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our contractual obligations.
Consent: When you provide explicit consent (e.g., for marketing).
Legitimate Interests: To improve our services and protect our business.
Legal Obligations: To comply with legal and regulatory requirements.

4. Sharing Your Data

We may share your data with:

Service Providers: Third-party vendors who assist with operations (e.g., logistics, IT support).
Legal Authorities: When required by law or to protect our rights.
Business Partners: When collaborating on joint projects or services.

We do not sell or rent your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include secure servers, encryption, and access controls.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your data.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal requirements).
Objection: Object to data processing for specific purposes.
Withdrawal of Consent: Withdraw consent at any time (for processing based on consent).

To exercise your rights, please contact us at service@mendmining.com

8. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: service@mendmining.com